What is your Returns Policy?

At theSwimmingShop we are happy to refund or exchange any item(s) returned within 30 days of being purchased, provided they are in their original packing, in a fully resalable condition along with your original proof of purchase and where appropriate with any hygiene labels fully intact. For hygiene reasons we do not accept returns of water bottles, nose clips or ear plugs. We ask you fill out the returns section on your invoice, clearly stating if you wish for an exchange or refund in full.

There is no refund on postage for items returned and refunded unless the item is faulty. (If you have received "free delivery" then the standard delivery cost of £2.99 or full amount for the delivery service you have received will be deducted from your refund). Any refund that is given will be provided in our base currency (GBP) including those wishing to return international orders.

If you are exchanging an item(s) you will receive the requested replacement within 10 working days of us receiving the item back from you. If your requested replacement item(s) for exchange is out of stock please allow up to 15 working days. Where it is not possible to fulfil an exchange request for stocking reasons, an alternative will be offered or you may request a refund for that item(s)

Any non-faulty items returned after 14 days are subject to a 20% restocking fee. If your refund or value of the exchange reduces the total value of your order below the "free delivery" threshold then this amount shall be debited from your refund.