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Terms & Conditions
Introduction/General
The term "theSwimmingShop" or "theSwimmingShop.com" or "us" or "we" refers to the owner of the website SwimExpert Limited whose office is theSwimmingShop, 6 Weighbridge Row, Cardiff Road, Reading, Berkshire, RG1 8LX, registered in England with company number 07872428. The term "you" or “your” refers to the user or viewer of our website.
Intellectual Property Rights
All content and without limitation, design, text, graphics, the look, touch and feel of the theSwimmingShop Website configuration are the copyright of SwimExpert Limited trading as theSwimmingShop or its content providers as applicable and must not be copied, published or reproduced in any format. Such usage will constitute an infringement of Copyright and SwimExpert Limited will take such measures to enforce their Intellectual Property Right as may be necessary.
Account Information
Your order
All orders placed with us are subject to stock availability, and successfully receiving payment from You. We will send you a confirmation email to acknowledge Your order has been accepted and a further email when Your order has been dispatched. If We receive payment for Your order but fail to fulfil the order You will be refunded in full
Payment
Loyalty Scheme (SwimSave Points)
We strongly advise you carefully read through the following Terms and Conditions for theSwimmingShop SwimSAVE points Loyalty programme:
- Sign up to our newsletter (100 points)
- Submit a product review (100 points)
- Birthday Reward (250 points)
- Refer a friend to theSwimmingShop website (100 points)
- Referral creates an account (250 points)
- Referral makes First purchase (100 points)
- Referral makes Second purchase (25 points)
- If the account holder has supplied false or misleading information
- If the account holder has been abusive or offensive to any member of theSwimmingShop.com staff
- For any other reason not listed that we deem it appropriate for the Loyalty Scheme to be suspended or closed
Availability and Pricing
Prices that are listed on Our website are subject to change without prior warning. Every effort is made to ensure the accurate pricing of our products. We are not bound to accept an order if there is an error or omission on our website. All orders are only confirmed by theSwimmingShop when you receive a dispatch note from us via the email address you have provided us
Further Information
theSwimmingShop do not warrant the accuracy or otherwise of their Website or that it is free from defects or viruses. Access to the theSwimmingShop Website is free and no liability for loss or damage can be accepted by SwimExpert Limited in respect of the use of information therein.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Refunds
Delivery/Non-delivery
In the unlikely event of non-delivery We will make every effort to resolve the issue as quickly as We can, however, it may take up to 15 days for orders within the UK, and 30 days for overseas orders due to Royal Mail and other couriers “lost” and “missing” delivery procedure. We ask that You take the appropriate steps to contact Your local Royal Mail or courier delivery centre to confirm the order is not being held there for You
Warranty/Liability
Any claim you wish to make that falls under the manufactures warranty must be addressed with the relevant manufacturer directly. It is Our responsibility to ensure the goods we supply to You are ‘as described’ on Our website and of ‘agreeable quality’. Our failure to adhere to the previous statement allows You the right to reject your order for a full refund provided you inform us within in a satisfactory time frame, otherwise We may repair or replace the item at Our discretion.
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