Terms & Conditions

Welcome to theSwimmingShop.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern theSwimmingShop’s relationship with you in relation to this website.

The term "theSwimmingShop" or "theSwimmingShop.com" or "us" or "we" refers to the owner of the website SwimExpert Limited whose office is theSwimmingShop, Unit 75 (1st Floor), Milford Road, Reading, Berkshire, RG1 8LG, registered in England with company number 07872428. The term "you" or “your” refers to the user or viewer of our website.

All brand, product and service names used within this Website are the sole and exclusive property of SwimExpert Limited trading as theSwimmingShop (unless otherwise indicated) and nothing within these terms and conditions amounts to or grants a license to use, reproduce, publish or to howsoever deal with such brand, product and/or service names as used within this Website or elsewhere. Any use of the same by a Visitor or User of the Website will constitute an infringement of SwimExpert Limited Intellectual Property Rights and will result in legal action being taken against the Visitor/User.

All content and without limitation, design, text, graphics, the look, touch and feel of the theSwimmingShop Website configuration are the copyright of SwimExpert Limited trading as theSwimmingShop or its content providers as applicable and must not be copied, published or reproduced in any format. Such usage will constitute an infringement of Copyright and SwimExpert Limited will take such measures to enforce their Intellectual Property Right as may be necessary.

It is Your responsibility to ensure the accuracy of all information entered onto Our website. We do not accept liability for You not providing up to date or inaccurate information and this may result in You not receiving Your order or a delay. You are responsible for keeping your account information, such as your password, confidential and secure. We will not disclose any personal information you provide us to any third parties outside our Group.

All orders placed with us are subject to stock availability, and successfully receiving payment from You. We will send you a confirmation email to acknowledge Your order has been accepted and a further email when Your order has been dispatched. If We receive payment for Your order but fail to fulfil the order You will be refunded in full

Orders can be paid for using all major debit/credit cards (except for American Express). Failure of funds to be collected successfully may result in your order being delayed or cancelled. Payments will show on Your statement as either “theSwimmingShop” or “SwimExpert Limited”.

We strongly advise you carefully read through the following Terms and Conditions for theSwimmingShop SwimSAVE points Loyalty programme:

The promoter of SwimSAVE points (‘SSPs’) is theSwimmingShop and the following Terms and Conditions apply to the loyalty programme.

To qualify for theSwimmingShop Loyalty Scheme (SwimSAVE points) you must activate an account with theSwimmingShop

The current SSPs rule is 500 SSPs = £1. Currently 5 SSPs are usually awarded for each £1 spent on products purchased (Inclusive of VAT). SSPs are only awarded on products and no SSPs are awarded for monies spent on delivery or other account charges

You must have earned a minimum of 500 SSPs before you can redeem them against your purchases

The minimum spend of SSPs per transaction is 500

You can earn additional SwimSAVE points when one of the below 'rules' is met. We may change the amount of points awarded at any time or remove the rule completely.

    - Create an account (250 points)
    - Sign up to our newsletter (100 points)
    - Submit a product review (100 points)
    - Birthday Reward (250 points)
    - Refer a friend to theSwimmingShop website (100 points)
    - Referral creates an account (250 points)
    - Referral makes First purchase (100 points)
    - Referral makes Second purchase (25 points)

SSPs cannot be used towards purchases of gift vouchers including theSwimmingShop.com or SwimExpert Gift Vouchers

We reserve the right to immediately suspend or close your account with our SSPs Loyalty Scheme at any time, for any reason, including but not limited to the following:

    - If we believe our Terms and Conditions have been breached in any way
    - If the account holder has supplied false or misleading information
    - If the account holder has been abusive or offensive to any member of theSwimmingShop.com staff
    - For any other reason not listed that we deem it appropriate for the Loyalty Scheme to be suspended or closed

Any purchase that has been made in full using SSPs cannot be refunded. These purchases may only be exchanged for items of equal or greater value.

A purchase made in part using SSPs can be refunded but only the amount paid using credit/debit card we be refunded and all SSPs used to purchase that lesson will be lost

All SSPs that have been redeemed cannot be used again. If you cancel an order where SSPs have been used we will reallocated these to your account

You may if you wish transfer your SSPs to a friend’s account. Once transferred the points are no longer yours and will not be returned

SSPs have no monetary value and cannot be exchanged for a cash alternative. They can only be redeemed and spent on products on theSwimmingShop.

SSPs expire if not used within one year. We will normally email you to remind you of this a month before they expire but it is your responsibility to ensure that you use them before they expire.

We reserve the right to suspend or terminate our SSPs Loyalty Scheme without notice or liability to any account holder

We reserve the right to amend these Terms and Conditions at any time

Any purchase made is subject to stock availability. We make every effort to ensure the accuracy of information displayed on our website. However, stock level inaccuracies can occur. Therefore we do not accept liability for delays in receiving items that are shown as ‘in stock’.

Prices that are listed on Our website are subject to change without prior warning. Every effort is made to ensure the accurate pricing of our products. We are not bound to accept an order if there is an error or omission on our website. All orders are only confirmed by theSwimmingShop when you receive a dispatch note from us via the email address you have provided us

theSwimmingShop cannot be held liable as to the validity or otherwise of any information or material which a Visitor/User accesses via links within the theSwimmingShop Website and not maintained by theSwimmingShop. These are external sources and as such are not endorsed by theSwimmingShop and are out of the control or maintenance of theSwimmingShop.

theSwimmingShop do not warrant the accuracy or otherwise of their Website or that it is free from defects or viruses. Access to the theSwimmingShop Website is free and no liability for loss or damage can be accepted by SwimExpert Limited in respect of the use of information therein.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Items may be returned to Us, as outlined in the Returns Information section, in 28 days of purchase, provided they are in a resalable condition, in original packaging, and with a fully and accurately completed delivery note. Orders that have not been dispatched may be cancelled via emailing us at , stating the reason for the cancellation and by providing your order number. Returned or cancelled items will be refunded back onto the debit/credit card on which they were purchased. If an item is returned after 14 days from delivery (and before 28 days) then a restocking charge of 10% will apply. No refunds or exchanges will be given on orders over 28 days. Any refunds that are given will be provided in our base currency (GBP) including those that are returning items outside of the United Kingdom.

Delivery estimates shown on Our website are a guide only and We accept no liability for delays out of Our control. We aim to dispatch ‘in stock’ items the same day when you place your order before 3pm, however items that are out of stock or placed after 3pm, will take longer. The cost of delivery is clearly displayed during the checkout process and is Your responsibility to check the correct delivery option is selected at the time of payment. We will inform You when Your order has been dispatched and an expected delivery day (where possible), therefore it is Your responsibility to ensure that someone is present at the requested delivery address for a signature (if required).

In the unlikely event of non-delivery We will make every effort to resolve the issue as quickly as We can, however, it may take up to 15 days for orders within the UK, and 30 days for overseas orders due to Royal Mail and other couriers “lost” and “missing” delivery procedure. We ask that You take the appropriate steps to contact Your local Royal Mail or courier delivery centre to confirm the order is not being held there for You

Any claim you wish to make that falls under the manufactures warranty must be addressed with the relevant manufacturer directly. It is Our responsibility to ensure the goods we supply to You are ‘as described’ on Our website and of ‘agreeable quality’. Our failure to adhere to the previous statement allows You the right to reject your order for a full refund provided you inform us within in a satisfactory time frame, otherwise We may repair or replace the item at Our discretion.